FAQs

Q?

Can qualifications and programs be customised to suit workplace requirements?

A.

Yes, though additional charges do apply as many clients prefer customised qualifications built around their systems, processes and documentation as opposed to generic, ‘off-the-shelf’ solutions.

Q?

Why is there a time limit on completion?

A.

Qualifications are only endorsed for a fixed period of time and demonstrated currency of the knowledge, skill and industry requirements is essential.

Q?

Is the qualification recognised?

A.

All Certificate IV and Diploma qualifications are nationally recognised (non-accredited programs are not).

Q?

Why is there such a discrepancy with provider course fees?

A.

Provider fees vary according to the quality and calibre of the materials, the qualified facilitator/assessor involved, the resources supplied, the rigour behind the assessment and the depth of knowledge and skill covered.

Q?

How much study time is required?

A.

This will depend on your experience, work priorities and personal commitments, along with your study regime and discipline

Q?

Which delivery mode is better?

A.

Some candidates are better suited to traditional face-to-face delivery, while others prefer distance or online formats. Candidates need to identify which delivery mode best suits their learning style and lifestyle.

Q?

What is the difference between an accredited qualification and a non-accredited program?

A.

All successful completion of accredited qualifications result in the awarding of that qualification. Should candidates only successfully complete individual units of competency, a Statement of Attainment will be issued for each unit.  Non-accredited programs don’t lead to a qualification.

Q?

What ongoing support is provided?

A.

Contact with Faculty staff, the facilitator and assessor is available 24/7 via email, phone and Skype.

Q?

What if I do not pass the assessment?

A.

Assessment results are marked ‘competent’ (C) or ‘Not yet competent’ (NYC). All NYC candidates will be contacted with what additional assessment is required.